Terms and Conditions

Rates:The minimum rental period is 24 hours. Extra hours are charged at 10% of the daily rate. Prices are charged in almost all currencies of the world especially UAE Dirham/US Dollars and are subject to change without notice. Credit cards are also accepted. Cars returned within two hour of lease expiration time are subject to no additional charge.

Chauffeur Driven Services: Drivers are available at Dhs. 100 - 200 per 8-hours/ day and Dhs. 25/- for each additional hour. A surcharge of 20% will be applied on Fridays and public holidays. In cases where the driver is required to stay outside the renting city, extra charges will be imposed to cover meals and accommodation. Further details of inter-city transfers are available upon request.

Age Limits: Minimum age restrictions apply as follows:

Minimum age for renters of Car is 25 years.

Driving License should be one year old.

Accidents: In event of an accident, cars should not be removed until a police report has been made and repair papers given, without which an insurance claim cannot be made. . Failure of providing these papers, the renter will be responsible for damage, subject to court decision.

Note: In-case the accident is caused under the influence of alcohol or off similar reasons; the hirer will be responsible for all the consequences thereof.

Insurance: Theft protection is included in Collision Damage Waiver. The renter is responsible for the first Dhs. 2000/- of each and every accident. This responsibility can be waived by payment of the Collision Damage Waiver (CDW) at the time of rental. Personal Accident Insurance (PAI) to cover all passengers can also be obtained by payment of the fee specified in the price schedule.

Laws: U.A.E laws shall govern this agreement.

Terms of Payments

Cash Payment: We prefer cash deposit. Reservations can be made, but customers must approach with the office upon arrival. Cash payments can be made from 8.00am to 9.00pm only. 12 hours advance booking is required when paying in cash. Cash payments are not accepted on one-way rentals outside city limits.

Debit Card Payment: Credit cards are accepted at our Main office in Deira, Dubai. A valid credit card with original passport is required as security.

Cross-Border Traffic: Vehicles may not be driven across border of U.A.E.

Drivers License Information: UAE License is required for residents. Visitors coming to UAE are required to carry an international driving license in addition to their national license. Residents of G.C.C. countries must provide their G.C.C. driving license. GCC countries are as follows: UAE, Oman, Saudi Arabia, Qatar, Bahrain & Kuwait. Expatriates holding a GCC licenses are accepted provided they hold a residence visa for the country that has issued the license.

Fuel Information: Cars will have a fuel level, at start of rental and should be returned that level of fuel, failing which refueling charges will apply.

Delivery / Collection Information: Diamond RAC will deliver and collect rented vehicles free of charge for weekly and monthly customers within the city and the airport. Please contact our call centre on:

00971 4 222 3209